FAQs

Back Cover requires pairing with base case for use. The back cover and base case had a magnetic force. You can change the cover by one snap.

No, our back cover must be used with our base case, there is no way for ordinary magnetic phone cases to be used with our back cover.Our base case has an exclusive matching space for the back cover.

Yes, Our cases are compatible with magsafe accessories and support wireless charging.

We have the basic functions that other cell phone cases should have, such as preventing yellowing, drop resistance and other functions, and we have the relevant test certificates.

No, if your phone has overheating issue please consult your specific phone’s brand representative to understand the root cause of the overheating. 

Our ImagiSnap back cover features a centrally placed magnet, naturally creating a stronger magnetic pull in the middle. This may cause a slight bend in the structure of the back cover, but it does not affect the product’s functionality and is not considered a defect.

We typically process and ship orders within 1-2 business days. Standard shipping times vary depending on your location. Usually in 5-15 days. You can find more details about our shipping policy on our Shipping & Delivery page.

Sorry, we don't have this service, you have to pay first and we will arrange the shipment!

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

Don't worry, you can always contact us through our official website chat or email.We will process it for you as soon as possible.